Child opening shoebox


If your organization has successfully registered, reported and earned complimentary tickets during the 2019 Shoebox Challenge, then you will finally need to claim your tickets. It is important all earned tickets are claimed and printed before March 1, 2020, or else you will lose access to these tickets.

To get started, watch the video and follow these simple steps below. Note we recommend using Chrome or Firefox browsers for the best experience.

How to Sign Into Account

1. Login to your account

To claim your organization’s earned complimentary tickets, click the “Claim Now” button at the bottom of this page or on the homepage. You will then see the account login screen. If you have an account, enter the email address and password for your organization to login. If you do not have an account, then your organization has not completed registration in time to participate for the current year Shoebox Challenge. 

How to Claim Tickets

2. Claim your tickets by March 1, 2020

From your account dashboard, you will see a green “Claim” button available under your organization’s “Action Items” list. Once clicked, you will be taken to a form to input the number of tickets you would like to claim along with the option to enter a reminder note that will help you keep track of tickets claimed. There will also be an “Earned Tickets Overview” for your organization so that you can easily see how many tickets are remaining to be claimed. 

  • Note – Due to system limitations, you can only claim up to ten (10) tickets at a time. Example: Your organization earned seventeen (17) tickets. You will be able to claim up to ten (10) the first time and then will need to claim again to get your remaining seven (7) tickets. You will see these numbers in your “Earned Tickets Overview” on the dashboard screen to help manage the quantity of tickets claimed.
Claiming Tickets - Select the number to print

3. Print your tickets by March 1, 2020

Once you have selected the number of tickets to claim, you will receive an email to the email address used for your account with a PDF file attached containing your tickets. You will also be able to download and print these tickets from your account dashboard at any time by finding the desired tickets in the “Activity for 2019” section and clicking the red “Download Tickets” button.

For additional technical help in printing or retrieving your tickets, click here.

  • Note – Each PDF file downloaded or received in email contain unique tickets. While two PDF files may appear to contain the same tickets because a ticket number is repeated, the barcodes are unique. If you have questions or concerns, please contact us for assistance.
How to Claim Tickets for Elitch Gardens

4. Did you select Elitch Gardens?

If your organization’s attraction selected is Elitch Gardens and you earned complimentary tickets based on the shoeboxes your organization packed and reported, you will see that the status in your “Claim” bar under your organization’s “Action Items” list now shows “Tickets in the mail” and a message will detail how many tickets your organization has earned in the 2019 Shoebox Challenge. Elitch Gardens will be mailing your earned tickets through physical mail delivery to your organization’s address listed in your profile. The tickets will be mailed prior to the 2019 park opening date.