FAQ 2017-12-01T14:30:50+00:00

Church Participants Frequently Asked Questions

How many tickets can I earn?

Up to 50 tickets for churches who have packed shoeboxes before this year’s Challenge. Up to 52 tickets if a church is packing for the very first time. A church must pack at least 25 boxes to be eligible for any ticket rewards. Please see the formula below:

  • 2 Tickets for churches packing shoeboxes for the first time PLUS…
  • 25 – 49 Shoeboxes Collected = 1 Additional Ticket
  • 50 – 74 Shoeboxes Collected = 1 Additional Ticket
  • 75 – 99 Shoeboxes Collected = 1 Additional Ticket
  • 100 – 149 Shoeboxes Collected = 1 Additional Ticket
  • 150 – 199 Shoeboxes Collected = 1 Additional Ticket
  • 200 – 299 Shoeboxes Collected = 1 Additional Ticket
  • 300 – 399 Shoeboxes Collected = 1 Additional Ticket
  • 400 – 499 Shoeboxes Collected = 1 Additional Ticket
  • 500+ Shoeboxes Collected = 1 Additional Ticket per each 100 Shoeboxes collected

How will I receive the tickets I earn?

All tickets are distributed via email in January following National Collection Week, November 13 – 20. You will receive a specific ticket code(s) to print ticket(s) yourself. It is critical that you provide your primary email address to make sure you do not miss any communication from us, please add shoebox@hfecorp.net to your address book or safe sender list.

Is there a phone number I can call instead of using the online process?

We do not have dedicated phone representatives for the Challenge. You can submit a question for general or technical questions here.

Can I register as an individual?

The Challenge is designed to work with churches who then train and rally their church and community to pack shoeboxes. If your church is not already participating, offer to serve as the Challenge contact and register the church. If you are not involved in a church, contact us here and we will help you connect with a participating church in your area.

Why do I have to register again if I have participated in the past?

Participation varies by year, and we rely on registration counts to determine interest in the Challenge and plan outreach accordingly. We need to know who is participating to best steward the program.

Why do I have to use a code to register for the Challenge?

We have learned that all contact information can change year over year, including church name, address, contact and email address. We now use unique codes to identify a church in our records so all other information can be easily updated by the church without losing Challenge status. A code also allows a Challenge contact to easily transfer the information to another contact if needed. See Update Info.

I requested a code but never received it. What do I do?

Please check your inbox “junk” or “bulk” folder and add shoebox@hfecorp.net to your address book or safe sender list. You can enter the email address you provided on the Forgot Entry Code page here for a code reminder. You will not be issued a new code for the same email address.

How do I add shoebox@hfecorp.net as a “safe sender” to receive emails properly?

You can start by adding shoebox@hfecorp.net to your address book or contacts list. Also, be sure to check for our messages in your “junk” or “bulk” folders as they may have ended up there instead of your inbox. For more help on adding us as a safe sender, we have provided links to great “how to” articles for some of the most popular email tools. Simply select your email tool from the list below and click on the link for specific instructions.

I requested a code but forgot to register before the deadline. Can I still confirm my shoebox count and earn tickets?

No. Deadlines are important and help us plan for ticket volume. If you have not received a registration confirmation email, you are NOT registered and are disqualified from this year’s Challenge. We hope you will participate next year.

Why do I have to use a code to confirm the number of shoeboxes my church packed?

The code is the only unique identifier for a church as other information is often submitted differently (i.e. register as “First Baptist Church” but then confirm as “FBC”). Codes allow us to seamlessly manage all Challenge participants and verify qualification status.

If my church serves as a collection location, can I count the shoeboxes we collect in addition to the shoeboxes my church packs?

No. We rely on the honor system to avoid double counting the number of shoeboxes collected and overstating the impact of the Challenge. Thank you for your understanding.

Can I select multiple attractions for tickets?

No. You must choose one attraction of interest when you Request a Code. You will not have the opportunity to modify your preference after registration.

What is the minimum number of shoeboxes my church needs to pack to earn a ticket if I am NEW to the Challenge?

25 shoeboxes.

What is the minimum number of shoeboxes my church needs to pack to earn a ticket if I am NOT NEW to the Challenge?

25 shoeboxes.

Why didn’t I receive a reminder to register for this year’s Challenge if I participated in the past?

When registration opens we send an email to all past participants and those who have completed the interest form on the site. The email is sent from shoebox@hfecorp.net. Please add this email address to your address book or safe sender list to ensure messages do not automatically go to your inbox “junk” or “bulk” folder.

Can I earn additional tickets if I refer other churches to participate?

No, but we truly hope you pass along the information anyway. The more participation, the better to reach children around the world with the love of Jesus. Don’t be shy!

American Heritage Girls & Trail Life USA Frequently Asked Questions

How many tickets can I earn?

Up to 52 tickets if a Troop is packing for the very first time. A Troop must pack at least 25 boxes to be eligible for any ticket rewards. Please see the formula below:

  • 2 Tickets for troops packing shoeboxes for the first time in the Challenge PLUS…
  • 25 – 49 Shoeboxes Collected = 1 Additional Ticket
  • 50 – 74 Shoeboxes Collected = 1 Additional Ticket
  • 75 – 99 Shoeboxes Collected = 1 Additional Ticket
  • 100 – 149 Shoeboxes Collected = 1 Additional Ticket
  • 150 – 199 Shoeboxes Collected = 1 Additional Ticket
  • 200 – 299 Shoeboxes Collected = 1 Additional Ticket
  • 300 – 399 Shoeboxes Collected = 1 Additional Ticket
  • 400 – 499 Shoeboxes Collected = 1 Additional Ticket
  • 500+ Shoeboxes Collected = 1 Additional Ticket per each 100 Shoeboxes collected

How will I receive the tickets I earn?

All tickets are distributed via email in January following National Collection Week, November 13 – 20. You will use your Troop number as a code to print ticket(s) yourself. It is critical that you provide your primary email address to make sure you do not miss any communication from us, please add shoebox@hfecorp.net to your address book or safe sender list.

Is there a phone number I can call instead of using the online process?

We do not have dedicated phone representatives for the Challenge. You can submit a question for general or technical questions here.

How do I add shoebox@hfecorp.net as a “safe sender” to receive emails properly?

You can start by adding shoebox@hfecorp.net to your address book or contacts list. Also, be sure to check for our messages in your “junk” or “bulk” folders as they may have ended up there instead of your inbox. For more help on adding us as a safe sender, we have provided links to great “how to” articles for some of the most popular email tools. Simply select your email tool from the list below and click on the link for specific instructions.

Why do I have to use a Troop number to confirm the number of shoeboxes my church packed?

Your Troop number is the only unique identifier for a Troop as other information may be submitted differently. Troop numbers allow us to seamlessly manage all Challenge participants and verify qualification status.

Can I select multiple attractions for tickets?

No. You must choose one attraction of interest when you Register. You will not have the opportunity to modify your preference after registration.

What is the minimum number of shoeboxes my Troop needs to pack to earn a ticket if I am NEW to the Challenge?

25 shoeboxes.

What is the minimum number of shoeboxes my Troop needs to pack to earn a ticket if I am NOT NEW to the Challenge?

25 shoeboxes.

Can I earn additional tickets if I refer other Troops to participate?

No, but we truly hope you pass along the information anyway. The more participation, the better to reach children around the world with the love of Jesus. Don’t be shy!